Viber HubSpot Integration for Omnichannel Marketing

• Click on Automation > Workflow or simply Workflow
• Start a new contact-based workflow
• Skip the Trigger setting
• PLick the + icon to add the next step
• Scroll down to Connected Apps and click on the HubSpot Viber Integration action
• Select the type of message you want to send - Text or Multi-media
• Fill out the message fields
• Click Save
• Now click on Enroll > Enroll Manually
• Choose Enroll from a List if you want to send the message to a specific list of people at once
• Click on Choose Contacts if you wish to send the message to a single contact
• Turn on the workflow with a button on the top right. 

In order for your Telegram conversations to reflect in the Contact Timeline, there is a small step required. 

• Navigate back to the Contact Timeline screen 
• Click on Filter activity 
• With the available options, under Integrations > check the box for Viber integration
• Refresh your page, and your chat timeline with the contact would be displayed immediately. 

Now your Viber conversations will be displayed in the Contact Timeline.

Yes -  with this integration you can use your current or new HubSpot contact lists and send bulk messages in HubSpot itself.

You can also personalize all of your messages and also automate them using the HubSpot workflow feature.

The reason why we need the Contacts’ access is to get to know who on the HubSpot portal authorized the app. This is only to ensure that we have the information and safeguards us, if and when people move on from their jobs and organizations come back to us seeking details about how/why it was installed. With contacts, the lists are automatically maintained.

We also need access to Contacts to manage your CRM data in order to create timeline events and can manage custom activities on HubSpot CRM records. This includes creating or updating records.