| 130429 Rate limit hit |
Cloud API message throughput has been reached. |
The app has reached the API's throughput limit. See Throughput. Try again later or reduce the frequency with which the app sends messages.
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| 131048 Spam rate limit hit |
Message failed to send because there are restrictions on how many messages can be sent from this phone number. This may be because too many previous messages were blocked or flagged as spam. |
Check your quality status in the WhatsApp Manager and see the Quality-Based Rate Limits documentation for more information.
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| 133016 Account register deregister rate limit exceeded |
Registration or Deregistration failed because there were too many attempts for this phone number in a short period of time | |
| 368 Temporarily blocked for policies violations |
The WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy. |
See the Policy Enforcement document to learn about policy violations and how to resolve them.
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| 1 API Unknown |
Invalid request or possible server error. |
Check the WhatsApp Business Platform Status page to see API status information. If there are no server outages, check the endpoint reference and verify that your request is formatted correctly and meets all endpoint requirements.
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| 2 API Service |
Temporary due to downtime or due to being overloaded. |
Check the WhatsApp Business Platform Status page to see API status information before trying again.
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| 33 Parameter value is not valid |
The business phone number has been deleted. | Verify that the business phone number is correct. |
| 100 Invalid parameter |
The request included one or more unsupported or misspelled parameters. |
See the endpoint's reference to determine which parameters are supported and how they are spelled.
Ensure when setting the business public key, it is a valid 2048-bit RSA public key in PEM format. Ensure there is no mismatch between the phone number id you are registering and a previously stored phone number id. Ensure your parameter is under any length restriction for the type. |
| 131000 Something went wrong |
Message failed to send due to an unknown error. When setting a business public key, it either failed to calculate the signature, call the GraphQL endpoint, or the GraphQL endpoint returned an error. |
Try again. If the error persists, open a Direct Support ticket. |
| 131005 Access denied |
Permission is either not granted or has been removed. |
Use the access token debugger to verify that your app has been granted the permissions required by the endpoint. See Troubleshooting.
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| 131008 Required parameter is missing |
The request is missing a required parameter. | See the endpoint's reference to determine which parameters are required. |
| 131016 Service unavailable |
A service is temporarily unavailable. |
Check the WhatsApp Business Platform Status page to see API status information before trying again.
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| 131026 Message Undeliverable |
Unable to deliver message. Reasons can include: The recipient phone number is not a WhatsApp phone number. Sending an authentication template to a WhatsApp user who has a +91 country calling code (India). Authentication templates currently cannot be sent to WhatsApp users in India. Recipient has not accepted our new Terms of Service and Privacy Policy. Recipient using an old WhatsApp version; must use the following WhatsApp version or greater:Android: 2.21.15.15 SMBA: 2.21.15.15 iOS: 2.21.170.4 SMBI: 2.21.170.4 KaiOS: 2.2130.10 Web: 2.2132.6 The message was not delivered to create a high quality user experience. See Per-User Marketing Template Message Limits. |
Using a non-WhatsApp communication method, ask the WhatsApp user to:
Confirm that they can actually send a message to your WhatsApp business phone number. Confirm that they have accepted our latest Terms of Service (Settings > Help, or Settings > Application information will prompt them to accept the latest terms/policies if they haven't done so already) Update to the latest version of the WhatsApp client. |
| 131042 Business eligibility payment issue |
There was an error related to your payment method. |
See About Billing For Your WhatsApp Business Account and verify that you have set up billing correctly.
Common problems: Payment account is not attached to a WhatsApp Business Account Credit line is over the limit Credit line (Payment Account) not set or active WhatsApp Business Account is deleted WhatsApp Business Account is suspended Timezone not set Currency not set MessagingFor request (On Behalf Of) is pending or declined Exceeded conversation free tier threshold without a valid payment method |
| 131047 Re-engagement message |
More than 24 hours have passed since the recipient last replied to the sender number. | |
| 131051 Unsupported message type |
Unsupported message type. | |
| 131052 Media download error |
Unable to download the media sent by the user. |
We were unable to download the media for one or more reasons, such as an unsupported media type. Refer to the error.error_data.details value for more information about why we were unable to download the media.
Ask the WhatsApp user to send you the media file using a non-WhatsApp method. |
| 131053 Media upload error |
Unable to upload the media used in the message. |
We were unable to upload the media for one or more reasons, such as an unsupported media type. Refer to the error.error_data.details value for more information about why we were unable to upload the media.
We recommend that you inspect any media files that are causing errors and confirm that they are in fact supported. For example, in UNIX you can use file inspection via the command line to determine its MIME type: file -I rejected-file.mov You can then confirm if its MIME type is listed in our list of supported media types. For more reliable performance when sending media, refer to Media HTTP Caching and uploading the media. |
| 132000 Template Param Count Mismatch |
The number of variable parameter values included in the request did not match the number of variable parameters defined in the template. |
See Message Template Guidelines and make sure the request includes all of the variable parameter values that have been defined in the template.
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| 132005 Template Hydrated Text Too Long |
Translated text is too long. |